Plumbing systems are a key element in the day-to-day operations and financial performance of businesses located in commercial buildings, says Red Roof Rentals. Although plumbing system maintenance is not considered a core business function, it can have a huge impact on business profits.
Problems like leaks, slow drains, foul odors on the premises, and sewage backup inside the building can damage the reputation of a business. If the plumbing fixtures are damaged or the toilets are dirty, the resulting discomfort can drive customers away.
Ensuring the smooth operation of the plumbing systems in your commercial building is nearly as essential as managing your business. However, since you cannot expect your staff to perform this role, it is crucial to work with a reputable commercial plumbing service.
That plumber should be a partner who helps to improve your results rather than a hindrance who creates problems for your staff and customers. They should organize their operations in a way that doesn’t disrupt yours while maintaining the highest efficiency level.
What are the things you should look out for when trying to hire a commercial plumbing service?
Licensing, qualifications and compliance
The plumber must be licensed and have valid permits to operate in your area. Licenses and permits confirm that the plumber has been vetted by their professional body and the local authorities. They can comply with the accepted standard for any service they provide. They can also be held liable for substandard work or malpractice.
The plumber’s location
To ensure availability at all times, you want to hire a local plumber. If a plumber has to travel long distances to get to your business, they will charge you additional fees to cover the cost of the trip. Moreover, a plumber who is not local may have trouble with the municipality’s plumbing codes.
Experience and specialization
An experienced plumber would have accumulated a repertoire of critical technical skills to understand and solve any problem in your commercial plumbing system. Your chosen plumber must specialize in commercial plumbing systems and they must know how to deal with the plumbing issues that are peculiar to your building.
They should understand your business needs
The problems the plumber will be dealing with will depend on the complexity of your commercial space. Factors like the number of floors, the types of plumbing fixtures or equipment and the nature of businesses in the building matter a lot. The plumber should also be able to work within your budget.
Service availability and wait times
Plumbing emergencies can happen any time and you don’t want these problems to bring your business activities to a standstill. That’s why you want a plumber who can deploy to your facility at a moment’s notice. 24/7 emergency repairs and short wait times are additional reasons to only work with local plumbers.
Reputation and reviews
If the plumber is good, they should have built up a list of satisfied customers willing to vouch for them. Their website and social media pages should also feature customers’ reviews of their services. A reputable plumber will not be afraid to furnish you with a list of references to check with.
Customer service
How quickly do they respond to messages? How friendly and professional are the staff when answering phone calls or face-to-face conversations? In their emails and communications, do they answer questions? Are they willing to go beyond what is expected when dealing with customers? Do they offer after-sales services, consultations and user training?
Insurance & bonding
How much insurance does the plumber carry and is it sufficient for the needs of your business? What happens if your property is damaged by the plumber? What if somebody is injured as a result of the plumber’s operations? Are they bonded; will you be protected from loss in the event of non-completion of work?
Does the plumber offer warranties?
As a sign of their commitment to doing excellent work every single time, the plumber should be able to back up their services with a warranty. Typically, this will cover the cost of materials and labor. A warranty ensures that if there is a need for subsequent repairs, you will not have to pay.
Pricing and contract terms
Expect detailed estimates of the project. You also want to review the service contract. How will the plumber charge for their service? Will they charge on a per-hour basis or is there a flat fee? Does the contract specify the services, each party’s role and the exit clauses?
Finally, how do you find a reputable commercial plumber in your area? One of the best ways to do this is via referrals from friends, family, other technicians who work for you and trusted real estate professionals in your locality.